If a complaint has substance, what will the commission typically do next?

When a complaint is deemed to have substance, the commission will typically take further action to investigate the allegations thoroughly. Conducting a hearing is a standard procedure that allows the commission to gather more information, hear testimony from both the complainant and the accused, and assess the validity of the claims. This process is essential for ensuring that any decision made is based on comprehensive evidence and adheres to due process.

By conducting a hearing, the commission can evaluate the situation in detail, which is crucial for upholding the integrity of the real estate profession and addressing any potential violations effectively. This approach embodies the principle that all parties should have the opportunity to present their case, fostering a fair and transparent resolution to the complaint.