What might happen if a complaint against a licensee is deemed without substance?

When a complaint against a licensee is reviewed and found to be without substance, the appropriate action is to dismiss the complaint. This dismissal indicates that the allegations have not provided enough evidence or valid claims to warrant further examination or disciplinary action. In other words, the investigation did not uncover any significant wrongdoing that would necessitate a hearing or any penalties against the licensee.

This outcome is essential for maintaining fairness in the licensing process. It ensures that licensees are protected from frivolous complaints that could damage their reputations or careers without sufficient justification. Dismissing a complaint is a way to uphold the integrity of the real estate profession by focusing resources and attention on complaints that have merit and require a thorough investigation.